A special thank you to our Strategic Partner

Friday, October 9, 2020
4:30 PM - 5:00 PM
Registration
5:00 PM - 5:15 PM
Welcome and Introduction
5:15 PM - 6:15 PM
Inviting Discussion
  • What is this so-called “Divide”?
  • Which clinic conversations challenge us within the examination room and behind the scenes?
  • How do self awareness and boundaries impact our professional communication?
Small group ‘break-out’ sessions with whole group discussion led by facilitator.
6:15 PM - 6:45 PM
Dinner
6:45 PM - 8:15 PM
Introducing Your Communication Toolbox: 5 Foundational Skills

• Open-Ended Questions

• Pause

• Reflective Listening

• Non-Verbal Behaviors

• Expressing Empathy

8:15 PM - 8:45 PM
Shuttle from University of Colorado Anschutz Medical Campus to Springhill Suites by Marriott Anschutz Medical Campus
Saturday, October 10, 2020
7:30 AM - 8:00 AM
Shuttle from Springhill Suites by Marriott Anschutz Medical Campus to University of Colorado Anschutz Medical Campus
8:00 AM - 9:00 AM
Incorporating the Foundational Skills into Clinic Conversations

 

Small group ‘break-out’ sessions with whole group discussion led by facilitator. Groups will brainstorm case scenarios and consider how to make use of each foundational skill.

9:00 AM - 10:30 AM
Expanding Your Communication Toolbox: 5 Complementary Skills

• Eliciting Perspective

• Assessing Knowledge

• Signposting

• Chunk and Check in

• Contracting for Next steps

10:30 AM - 10:45 AM
Break
10:45 AM - 12:15 PM
Putting Skills into Action: Introducing the Communication Laboratory

 

Case Demonstration, Delivery of Effective Feedback, and Modeling How to Receive Feedback

12:15 PM - 1:00 PM
Getting to Know Your Team: Lunch with Assigned Small Groups (provided)
1:00 PM - 2:00 PM
Clinical Presentations in Small Groups: Case #1
2:00 PM - 3:00 PM
Clinical Presentations in Small Groups: Case #2
3:00 PM - 3:30 PM
Break
3:30 PM - 4:30 PM
Clinical Presentations in Small Groups: Case #3
4:30 PM - 5:00 PM
Small Group End-of-Day Debriefing
5:00 PM - 5:30 PM
Shuttle from University of Colorado Anschutz Medical Campus to Springhill Suites by Marriott Anschutz Medical Campus
5:45 PM - 7:30 PM
Group Dinner
Sunday, October 11, 2020
7:30 AM - 8:00 AM
Shuttle from Springhill Suites by Marriott Anschutz Medical Campus to University of Colorado Anschutz Medical Campus
8:00 AM - 9:00 AM
Client-requested communication skills that are not traditionally taught in veterinary curricula

• Transparency

• Unconditional Positive Regard

9:00 AM - 9:15 AM
Move to Small Group Meeting Rooms
9:15 AM - 10:15 AM
Clinical Presentations in Small Groups: Case #4
10:15 AM - 11:15 AM
Clinical Presentations in Small Groups: Case #5
11:15 AM - 11:30 AM
Break
11:30 AM - 12:30 PM
Small Group Debriefing

• Revisiting Learning Objectives

• Establishing Next Steps

12:30 PM - 1:15 PM
Lunch (provided)
1:15 PM - 2:00 PM
Self-Awareness and Boundary-Setting
2:00 PM - 3:00 PM
Returning to the Theme, “Bridging the Divide”: Developing and Implementing Strategies for Enhanced Communication in Clinical Practice

 

Small group ‘break-out’ sessions with whole group discussion led by facilitator

3:00 PM
Course Concludes