Agenda: Bridging the Divide: Enhancing Communication for Specialists

Friday, October 9, 2020
4:30 PM - 5:00 PM																Registration
5:00 PM - 5:15 PM																Welcome and Introduction
5:15 PM - 6:15 PM																Inviting Discussion What is this so-called “Divide”? Which clinic conversations challenge us within the examination room and behind the scenes? How do self awareness and boundaries impact our professional communication? Small group ‘break-out’ sessions with whole group discussion led by facilitator.
6:15 PM - 6:45 PM																Dinner
6:45 PM - 8:15 PM																Introducing Your Communication Toolbox: 5 Foundational Skills • Open-Ended Questions • Pause • Reflective Listening • Non-Verbal Behaviors • Expressing Empathy
8:15 PM - 8:45 PM																Shuttle from University of Colorado Anschutz Medical Campus to Springhill Suites by Marriott Anschutz Medical Campus
Saturday, October 10, 2020
7:30 AM - 8:00 AM																Shuttle from Springhill Suites by Marriott Anschutz Medical Campus to University of Colorado Anschutz Medical Campus
8:00 AM - 9:00 AM																Incorporating the Foundational Skills into Clinic Conversations Small group ‘break-out’ sessions with whole group discussion led by facilitator. Groups will brainstorm case scenarios and consider how to make use of each foundational skill.
9:00 AM - 10:30 AM																Expanding Your Communication Toolbox: 5 Complementary Skills • Eliciting Perspective • Assessing Knowledge • Signposting • Chunk and Check in • Contracting for Next steps
10:30 AM - 10:45 AM																Break
10:45 AM - 12:15 PM																Putting Skills into Action: Introducing the Communication Laboratory Case Demonstration, Delivery of Effective Feedback, and Modeling How to Receive Feedback
12:15 PM - 1:00 PM																Getting to Know Your Team: Lunch with Assigned Small Groups (provided)
1:00 PM - 2:00 PM																Clinical Presentations in Small Groups: Case #1
2:00 PM - 3:00 PM																Clinical Presentations in Small Groups: Case #2
3:00 PM - 3:30 PM																Break
3:30 PM - 4:30 PM																Clinical Presentations in Small Groups: Case #3
4:30 PM - 5:00 PM																Small Group End-of-Day Debriefing
5:00 PM - 5:30 PM																Shuttle from University of Colorado Anschutz Medical Campus to Springhill Suites by Marriott Anschutz Medical Campus
5:45 PM - 7:30 PM																Group Dinner
Sunday, October 11, 2020
7:30 AM - 8:00 AM																Shuttle from Springhill Suites by Marriott Anschutz Medical Campus to University of Colorado Anschutz Medical Campus
8:00 AM - 9:00 AM																Client-requested communication skills that are not traditionally taught in veterinary curricula • Transparency • Unconditional Positive Regard
9:00 AM - 9:15 AM																Move to Small Group Meeting Rooms
9:15 AM - 10:15 AM																Clinical Presentations in Small Groups: Case #4
10:15 AM - 11:15 AM																Clinical Presentations in Small Groups: Case #5
11:15 AM - 11:30 AM																Break
11:30 AM - 12:30 PM																Small Group Debriefing • Revisiting Learning Objectives • Establishing Next Steps
12:30 PM - 1:15 PM																Lunch (provided)
1:15 PM - 2:00 PM																Self-Awareness and Boundary-Setting
2:00 PM - 3:00 PM																Returning to the Theme, “Bridging the Divide”: Developing and Implementing Strategies for Enhanced Communication in Clinical Practice Small group ‘break-out’ sessions with whole group discussion led by facilitator
3:00 PM																Course Concludes

A special thank you to our Strategic Partner