Communication Skills that will be emphasized

• Non-verbal cues
• Empathy
• Reflective (active) listening

Module Description:

Challenging conversations arise in clinical practice when client perspective, perceptions, or expectations surrounding patient care do not align with medical findings or the anticipated case trajectory. These gaps in mutual understanding may halt forward progression in case management, particularly if lack of alignment precipitates an “us versus them” standoff. Such gaps can be overcome when the veterinary team makes use of non-verbal cues, empathy, and reflective listening as bridges to renew partnership and strengthen connections. This module will introduce the learner to all three skills and provide opportunities to practice the delivery of each through an interactive simulated encounter.