Communication Skills that will be emphasized:

• Unconditional Positive Regard
• Pausing

Module Description: 

The concept of unconditional positive regard was developed by Carl Rogers, a prominent psychologist. Although this term originated to advance the practice and delivery of human healthcare, unconditional positive regard also has a place in veterinary practices, particularly when navigating conflicts between clients and veterinarians or members of the veterinary team. Clients and colleagues’ actions may not always be appropriate, though they may be well-intentioned. This module introduces the concept of regard and how it can be paired with intentional pauses to help team members acknowledge, address, and move beyond conflict.